Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the product must be in the same condition in which you received it: unused, unworn, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To request a return, contact us at userdniy.nikita@gmail.com before sending the product. If your return is approved, we will provide the return address and instructions. Approved returns may need to be sent to our supplier’s return facility in China.
Products returned without prior approval will not be accepted. Do not send returns to the address shown in our Contact Information unless we specifically instruct you to do so.
RETURN SHIPPING COSTS
If you return an unwanted product or change your mind, you are responsible for the return shipping costs. International return shipping to China can be expensive. We recommend using a tracked shipping service and keeping your shipping receipt.
If the product is confirmed to be damaged, defective, or incorrect, Mirumi will cover the necessary return shipping costs or provide another appropriate solution.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery. If your product is damaged, defective, or incorrect, contact us as soon as possible at userdniy.nikita@gmail.com.
Please include your order number and clear photographs or video showing the issue. After reviewing your request, we may offer a replacement, partial refund, full refund, or return instructions, as appropriate.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If an eligible product is delivered to a customer in the European Union, the customer has the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason, subject to applicable consumer law.
To exercise this right, contact us at userdniy.nikita@gmail.com before the 14-day period expires.
The product must be returned unused, unworn, with tags, and in its original packaging, except where handling is reasonably necessary to inspect the nature, characteristics, and functioning of the product.
Unless the product is damaged, defective, or incorrect, the customer is responsible for the direct cost of returning it.
EXCEPTIONS AND NON-RETURNABLE PRODUCTS
Certain products cannot be returned, including:
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Hazardous materials, flammable liquids, or gases
- Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been opened
- Other products excluded from return under applicable law
Please contact us before purchasing if you have questions about whether a product can be returned.
CANCELLATIONS
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.
REFUNDS
We will notify you after we receive and inspect an approved return.
If the refund is approved, it will be issued automatically to the original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.
For an eligible withdrawal by a customer in the European Union, we will also refund the original standard delivery charge where required by applicable law. Additional costs resulting from choosing a more expensive delivery method are not refundable.
We may withhold the refund until we receive the returned product or the customer provides evidence that the product has been sent back, where permitted by law.
If more than 15 business days have passed since we approved your refund, contact us at userdniy.nikita@gmail.com.
CONTACT
Email: userdniy.nikita@gmail.com
Phone: +371 24 427 545